Lobrot services

Guarantees

1 – Certified work processes

Lobrot attaches paramount importance to compliance with work processes, which are also certified. This is the condition and guarantee for a maximum level of satisfaction.

2 – The guarantee of working with a professional

Lobrot guarantees professional processing of your orders and requests. Our advisors and sales representatives are available at any time to answer your questions and support you from ordering to delivery.

3 – Respect for privacy

Lobrot is committed to fully complying with the provisions of the Direct Marketing Professionals' Code of Ethics regarding the protection of personal data.

4 – Product guarantee

The guarantee on our products varies depending on the items. Our customer service is at your disposal to give you all the necessary details. If one of the products in your order is temporarily unavailable, we will inform you and offer a substitute product.

Expertise

With over 50 years of experience with the Multiroir group, Lobrot provides you with a team of professionals to support you through all stages of your project:

• The study and personalized definition of your needs, carried out by a sales team experienced with the requirements of professional establishments.
• The preparation of a clear and precise price quote.
• The creation, if necessary, of 3D plans or sketches.
• Compliance with the delivery date.
• On-site installation of your equipment, if needed.

This process requires a lot of rigor and professionalism because every detail counts. That is why choosing the Lobrot solution means opting for the peace of mind and expertise of a proven company.

Ordering

Placing an order has never been easier! 4 simple and fast methods are at your disposal:

• Online: via our website lobrot.com.
• By fax: at +33 (0)1 45 10 15 95.
• By mail: to the address 10 route de Brie Comte Robert 94520 Perigny sur Yerres, France.
• By email: to info@lobrot.com.

Orders are processed immediately upon receipt.

Payment

For greater flexibility, Lobrot offers several payment methods adapted to your situation:

New customers (first order):

By check, bank transfer, or credit card upon ordering.

Existing customers:

By check, 30-day bank transfer, or credit card on our site.

All our prices are indicated in Euros excluding VAT and are guaranteed except in cases of force majeure leading to exceptional variations in raw material prices. Our advisors are at your disposal at +33 (0)1 45 10 77 90.

Delivery

Gain reliability! Each order is followed by an Order Acknowledgment (A.R), which will indicate a delivery date. This allows you to anticipate the receipt of the equipment.

Delivery in Metropolitan France:

Lobrot guarantees compliance with the delivery dates indicated on the order acknowledgment.

Collection of goods:

We offer you the possibility to pick up some of our products at our warehouses in Périgny (94) or Ascoux (45). For more information, our teams are at your disposal at +33 (0)1 45 10 15 20.

Contribution to delivery costs:

In Metropolitan France, shipping costs are calculated as soon as you place your order on our site. They follow a tiered system taking into account the amount and nature of your order (choose the country "Metropolitan France").

For French overseas departments and territories (DOM-TOM) and export, the calculation is done afterward. You place your order without shipping costs, and these will be communicated to you when the order acknowledgment is sent.

* Please allow for longer processing times for bulky or palletized orders. For DOM-TOM, please contact our sales department.

Export

Lobrot, your partner wherever you are!

We provide deliveries all over the world. Our export department is here to meet your specific needs. Your order can also be delivered to your preferred freight forwarder (simply indicate their details on your purchase order).

You will benefit from rigorous tracking from the departure of our warehouse to the final arrival.

Privacy

Lobrot assures you complete security of the information entered during your visit to the site.

The data collected remains strictly confidential and will not be used for any purpose other than that for which it was collected.

In accordance with Article 40 of Law No. 78-17 of January 6, 1978 on information technology, files and freedoms, you have the right to access, rectify, or delete personal data concerning you. You can exercise this right by sending a letter to: Groupe Multiroir (Lobrot), 10 route de Brie Comte Robert 94520 Périgny sur Yerres, France.

The company is registered with the CNIL (National Commission for Information Technology and Civil Liberties).